Terms & Conditions
Terms & Conditions
1. Definitions:
In this Agreement, unless the context clearly indicates otherwise:
Free Practice Play
shall mean a play mode allowing a Player Account holder to play the RVG Games using REELIO for practice purposes. Playing in practice mode involves no betting of actual funds and entails no ability to win or lose any such funds, but is however subject to the same Player rules as Real Money Play.
RVG
shall mean Free Practice Play and/or Real Money Play game(s) which can be played by Players holding a valid Player Account via REELIO Services.
Game Procedures
shall mean any procedures or conditions issued by REELIO in addition to this Agreement which apply only to a particular Free Practice Play and/or Real Money Play RVG Game.
Interactive System
will mean the product utilized by REELIO Services to actuate and oversee the result of Free Practice Play and Real Money Play games offered by REELIO Services.
Mobile Application(s)
shall mean any mobile application owned, operated, affiliated, or hosted by REELIO and any program or data file or any other content derived therefrom, that is required to be accessed or otherwise utilized by You enabling You to participate in the RVG Games for Free Practice Play and Real Money Play.
REELIO Services
shall mean REELIO's internet gaming system on the Website(s) and/or on Mobile Application(s), including related services and gaming activities, all as offered and listed on various Website(s) and/or on Mobile Application(s).
Play
will mean any genuine cash acquisition of one of our RVG Games to wager on the web.
Player
shall mean any person over the age of 18 holding a valid Player Account with REELIO for the purpose of betting online.
Player Account
shall mean a personal account opened by an individual, solely for such individual, and maintained with Us to enable that person to play RVG Games using REELIO Services both for Practice Play Games and Real Money Games.
Real Money Play
consists of a play mode allowing a Player Account holder to play the RVG Games using REELIO Services which involves the betting of actual funds and the possibility of winning and losing such funds.
Us, We or Our
shall refer to REELIO, and/or any subsidiaries, affiliates, directors, officers, employees of REELIO group Limited.
RVG
shall mean Free Practice Play and/or Real Money Play game(s) which can be played by Players holding a valid Player Account via The Company Services.
RVG Game(s)
shall mean Free Practice Play and/or Real Money Play game(s) which can be played by Players holding a valid Player Account via REELIO Services.
REELIO's Partners
shall refer to any affiliates, agents, contractors, and/or business partners of REELIO, including White Label Partners.
Username and Password
shall mean the Username and Password which you choose when You register to use REELIO Services which is personal and may only be used by you for Free Practice Play Games and Real Money Play Games.
Website
shall mean any website owned, operated, affiliated, or hosted by REELIO and any program or data file or any other content derived therefrom, that is required to be accessed or otherwise utilized by you enabling you to participate in the RVG Games for Free Practice Play and Real
Money Play.
White Label Partner
shall mean an entity that is an owner of an Internet site and/or mobile device company that provides certain functions, such as marketing and promotion, in connection with REELIO Services.
You, Your, or User
shall refer to the user of REELIO Services for Free Practice Play and/or Real Money Play games.
2. Legal Compliance
2.1
The availability of REELIO Services does not construe an offer or invitation by Us to use REELIO Services if you reside in a country or region in which such use is currently forbidden by law, or within any jurisdiction where REELIO, in its sole discretion, elects not to offer REELIO Services.
2.2
You accept sole responsibility for determining whether Your use of REELIO Services is legal in the country/region where You live and/or in any country/region where You log on to use REELIO Services. REELIO shall not be responsible for any illegal or unauthorized use of REELIO Services by You as We are unable to verify the legality of use in each jurisdiction and it is Your sole responsibility to verify the legality of using REELIO Services prior to logging on to REELIO Services. Please consult legal counsel in the applicable jurisdiction if You have any doubts about the legality of Your use of REELIO Services under the laws of any jurisdiction that applies to You.
2.3
By law, You may only use the Services if you are 18 years old, or of legal age, as determined by the laws of the country where you live which shall only be valid if the age of majority in your jurisdiction is 18 years or higher (“Legally of Age”). We reserve the right to withhold any funds in Your account until your age is verified.
2.4
We reserve the right at any time to request from You evidence of age in order to ensure that minors are not using REELIO. We further reserve the right to suspend or cancel Your Player Account and exclude You, temporarily or permanently, from using REELIO Services if satisfactory proof of age is not provided or if We suspect that you are underage and such satisfactory proof is not provided by You within five (5) days of our requesting such proof, Your Player Account shall be closed, winnings forfeited and withdrawals returned to the account from where the funds were deposited. Such a decision shall be final, binding, and not subject to appeal.
2.5
During their engagement period and for a period of 24 months thereafter, no officer, director, employee, consultant, or agent of REELIO or any of its affiliated companies or its suppliers, vendors, or White Label Partners is permitted to use REELIO Services directly or indirectly. This restriction also applies to relatives of such persons and for this purpose ‘relative’ includes, but is not limited to, any of a spouse, partner, parent, child, or sibling.
3. Intellectual Property Rights
3.1
For the avoidance of any doubt, REELIO is the owner or licensee of the copyright, trademarks, and other intellectual property rights and/or the Interactive System and the RVG Games offered via REELIO Services. Players and prospective Players acquire no rights therein by using REELIO Services. In addition, other content related to REELIO Services, including, but not limited to, the software, images, pictures, graphics, photographs, animations, videos, music, audio, and text (the “Site and Mobile Content”) belong to REELIO or one of its companies and/or its licensors and is protected by copyright and/or other intellectual property, or other rights. Players and prospective Players acknowledge and agree that they are only permitted to use REELIO Services as expressly set out in this Agreement and such Players and prospective Players obtain no rights in the Site and Mobile Content, or any part thereof. Under no circumstances You may use the Website and Mobile Content without REELIO's prior written consent.
3.2
All content and utilization of REELIO Services are for individual, non-business use only. Any remaining use is totally disallowed, and You will be exclusively responsible for any damages, expenses or costs arising out of or in connection with the commission of any prohibited activities.
4. Use of Player Accounts
To log in and play RVG Games through REELIO Services, regardless of whether for Free Practice Play or for Real Money Play, you should open a Player Account which will constitute Your Company identification thereafter for as long as You use REELIO Services.
4.1
By personally opening a Player Account You hereby confirm and acknowledge that:
4.1.1
You are at least 18 years of age or such higher minimum legal age of majority as stipulated in the laws of jurisdiction applicable to You and, under the laws applicable to You. The following individuals are not eligible to play games or open an account on REELIO's site:
a.
An individual under 18 years of age except where the individual is at least 18 years of age and is accessing the gaming site solely for the purpose of purchasing a lottery ticket
b.
Every individual who advises the Operator that the individual is participating in a self-exclusion process that applies to the site
c.
An individual who is known by the Operator to have been restricted from accessing the gaming site or playing a lottery scheme as a condition of a court order
d.
Individuals who the Operator has reason to believe have been excluded from the site under subsection 3.6(1) of the GCA.
e.
Officers, members of the board of directors or partners of the Operator
f.
Executives or staff of a trade union who represent or negotiate on behalf of employees employed at the site.
g.
Employees of registered suppliers who maintain or repair gaming equipment at the site.
4.1.2
You have to provide all necessary details to open a Player Account, which shall include, name, address, contact email and/or personal telephone number. The details submitted by you in the registration forms are correct, true and complete. It is Your responsibility to update Your Player Account of any changes to Your registration details. You hereby expressly consent that We may, at our own discretion, disclose some or all of the details submitted to Us via REELIO Services to REELIO's – partners for the purposes of carrying out various functions required for delivery of REELIO Services, including for the purposes of verification and authentication of Your personal details, as well as for the purposes of communicating to You promotional material and information relating to REELIO's and REELIO Partners’ products and services. Please see Our Privacy Policy for further details, which you hereby accept. Should any of the information that You provide to Us be untrue, inaccurate, misleading or otherwise incomplete, You will be in breach of contract and We reserve the right to terminate Your Player Account immediately and/or prevent You from using REELIO Services, in addition to any other action that We may choose to take.
4.1.3
Your REELIO Player Account is for Your personal use only and funds deposited into your Player Account may only be used to play via REELIO Services. Verification procedures will be carried out when you deposit funds in your Account. You may not use Your Player Account on behalf of another person. You may only create one Player Account with REELIO and shall only use REELIO Services using a single Player Account. Any use of Your Player Account is strictly for Your own private purposes. We take absolutely no responsibility for any third party accessing Your Player Account and We shall not be liable for any losses incurred by You as a result of such an event. Any activation of Your Player Account while using the correct Password and Username will be considered by Us as a valid entry by You into Your Player Account. Should You become aware of any unauthorized use of Your Player Account You are obligated to immediately notify us and we will suspend your Player Account pending further investigation of such unauthorized use.
4.1.4
Any funds held in your Player Account do not accrue interest. You will not be able to place any bets using REELIO Services in an amount greater than the total amount of money in Your Player Account. You shall not treat REELIO as a financial institution.
4.1.5
You are fully responsible for paying all monies owed to REELIO. You agree not to make any chargebacks, and/or deny or reverse any payment made by You in respect of REELIO Services. You will reimburse Us for any chargebacks, denial, or reversal of payments You make, and any losses suffered by Us as a consequence.
4.1.6
You do not already have an existing Player Account with REELIO group Limited in Your name and/or You are not using REELIO Services through someone else’s Player Account using Your credit card information. Should You attempt to open more than one Player Account, under Your own name or under any other name, or should you attempt to use REELIO Services by means of any other person’s account, We will be entitled to immediately close all Your accounts, retain all monies in such accounts and ban You from future use of REELIO Services.
4.1.7
You fully understand the methods, rules, and procedures of REELIO Services and Internet gambling in general. You understand that it is your responsibility to ensure the details of bets and games are correct. You will not commit any acts or display any conduct that damages the reputation of REELIO.
4.1.8
You are solely responsible for recording, paying, and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable on any winnings paid to You.
4.1.9
You are solely responsible for any telecommunications networks and Internet access services and other consents and permissions required in connection with Your use of REELIO Services.
4.1.10
You are a resident of .
4.2
You are responsible for maintaining the confidentiality of Your Player Account including Your Username and Password and for restricting access to Your computer, and You agree to accept responsibility for all activities that occur under Your Player Account. You must keep Your Username and Password confidential, and You should not disclose them to any other individual. In order to keep Your Password and Username confidential, You should follow these security tips:
Never write or otherwise record Your Username or Password in a way that can be understood by someone else.
Never divulge Your Username and Password to any other individual.
Avoid Username and Password details that may be easy to guess such as birthdays/telephone numbers, spouses and/or children’s name, etc.
Inform us immediately (by contacting Our Client Care Team) of any unauthorized access to your Player Account or any suspicion that someone else knows Your Username and Password.
4.3
You shall be solely responsible for all transactions conducted in relation to your Player Account using your Username and Password. Every person who identifies himself/herself by entering Your correct Username and Password is assumed by Us to be You and all transactions where the Username and Password have been entered correctly will be regarded as valid and authorized by You.
4.4
REELIO retains full authority over the issuing, maintenance, and closing of Player Accounts at REELIO. However contractual obligations already made will be honored. The decision of REELIO management as regards any aspect of a User’s Player Account and use of REELIO Services is final, binding, and shall not be open to review or appeal.
4.5.
Dormant Accounts
4.5.1
If you have not logged in to Your Player Account for twelve (12) consecutive months, then your Player Account will be considered a “dormant account”. WE will make every attempt to contact the customer for reactivation or settlement of account balances.
4.6
To recover funds from dormant or closed accounts, players can log in at any time and request withdrawal of any funds present in the account. Prior to closing an account, WE ensure that all funds have been withdrawn. If the account is blocked due to fraud, and the account has a remaining balance, refunds will be issued on deposits made as winnings will be forfeited by a player who violates the terms of use and/or the bonus policy. If a player decides to exclude himself temporarily, and a balance is kept in the account, the funds will only be available to the player once the exclusion has ended, or upon request via email/live chat. In case of permanent exclusion, players will be advised to require a cash-out as soon as the request is received.
4.7
It is your responsibility to make sure that you read and understand all the rules and procedures of the RVG Games on the Website(s) including without limitation, the Games Rules and the Games Procedures, prior to playing Real Money Play games or bets.
4.8
It is prohibited for you to transfer, sell and/or acquire player accounts to and from other players, and it is further prohibited to transfer funds between player accounts.
4.9
You may close Your account at any time and We will return to You any and all withdrawable funds from Your Player Account subject to the deduction of relevant withdrawal charges. To close Your Player Account You should contact the Client Care department in written form. The effective closure of the Account will correspond to the termination of the T&C. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction the Player shall indicate it. The method of repayment will be at our absolute discretion All Retention procedures need to be reviewed and considered. Any depositing players who asks to close their accounts will be subjected to retention attempts. Retention procedure includes contacting You through different channels for clarifying the reason for the request and specific treatment in order to solve possible problems to improve customer satisfaction.
4.10
Your Player Account is made up of a real money funds balance and a bonus funds balance. If you have both real money funds and bonus funds in your Player Account, the next wager you make will use real money funds first. If you place a bet where the real money funds in Your Player Account is not sufficient to cover such bet and you use bonus funds to cover the rest of such bet, your winnings from any such bet placed by you will be paid to you in proportion to the real money funds and bonus funds you have used to place such bet. By way of example only, if you place a bet of $10 (ten United States Dollars), of which such bet is made up of $4 (four United States Dollars) from your real money balance and $6 (six United States Dollars) from your bonus balance and such bet generates a win of $30 (United States Dollars), Your Player Account will be credited with $12 (twelve United States Dollars) to your real money balance and $18 (eighteen United States Dollars) in bonus funds to your bonus balance. All such winnings generated by bonus funds will be subject to the terms of the Bonus Policy.
4.11REELIOYou may at your discretion choose to exclude yourself from using REELIO for a definite or an indefinite period. In order to block your access to REELIO Services, you may send an email to hodlent@proton.me. For further information please see our Responsible Gaming Policy.
5. Security Measures
REELIO Interactive System is a secured environment which only allows a Player to access REELIO Services if such Player has passed through our secured networks which use state-of-the-art encryption for Username and Password data. You will not be able to access REELIO Services without passing through our customer security login process, and any Player who bypasses our Interactive System shall be prosecuted to the full extent of the law.
6. Prohibited Uses of REELIO Services
6.1
You hereby confirm and acknowledge that:
6.1.1
You are not depositing funds originating from criminal and/or unauthorized activities.
6.1.2
You are not otherwise conducting criminal activities and/or intending to utilize your Player Account in connection with such activities.
6.1.3
You are not using or intending to use or intending to allow any other person to use your Player Account in relation to REELIO Services for any prohibited or unlawful activity, including but not limited to, fraud or money laundering, under the laws of your jurisdiction or any other applicable laws in any other jurisdiction.
6.1.4
You have not held a Player Account with Us that was terminated or suspended, and You have not notified Us, now or in the past, that You have a gambling addiction.
6.1.5
You hereby confirm and acknowledge that:
6.1.6
You shall not break in, access, or attempt to break into REELIO Services. In any case of suspected break-in to REELIO Services, we shall immediately terminate Your Player Account, seize all funds available through that account pending our investigation, and notify the relevant authorities.
6.1.7
You shall not intentionally disconnect from an RVG Game while using REELIO Services. If We determine, in Our sole discretion, that You are in breach of this clause, We may terminate Your access to REELIO Services immediately and/or have Your Player Account blocked. If Your Player Account is terminated or blocked in such circumstances, We are under no obligation to refund You any funds that may be in Your Player Account.
6.1.8
You shall not be involved in any fraudulent, collusive, fixing, or other unlawful activity in relation to Your or third parties’ participation in any of the Games.
6.2
If any suspicious, improper, fraudulent, or unlawful activities are attempted and/or performed through the use of REELIO Services We will be entitled to terminate and/or block your Player Account and seize all funds available through that account. We also reserve the right to disclose any and all details of your Player Account to the relevant authorities.
6.3
Artificial Intelligence – Robots: You are not allowed to use any software program which, in our opinion, is endowed with artificial intelligence (“AI Software”) in connection with your use of the Services. We constantly review the use of the Services in order to detect the use of AI Software and in the event that we deem it has been used we reserve the right to take any action we see fit, including immediately blocking access to the Services to the offending user, terminating such user’s account and seizing all monies held in such account.
6.4
Should You suspect that any player using the Services is colluding with another player or cheating, please let REELIO know via email.
7. Currency and Payments
7.1
For the avoidance of doubt it is hereby declared that when referring to currency in this Agreement the currency stated shall either be United States Dollars and/or any other currency accepted by Us and in accordance with the Player’s choice of currency in his/her Player's Account.
7.2
A Player holding a valid Player Account may cash out their winnings according to the cashout limits described in the Withdrawal Policy.
7.3
You understand that all financial account transactions will be handled by Us, third-party electronic payment processors, and/or financial institutions on Our behalf, and checks on financial account transactions shall be done to prevent money laundering. To the extent that they do not conflict with the terms of this Agreement, You agree to be bound by the terms and conditions of such third-party electronic payment processors and/or financial institutions. We reserve the right to run credit checks with third parties using the information submitted to Us by You through the opening of the Player Account or by any other means. Suspicious transactions will be reported to the relevant Authorities.
7.4
We reserve the right to refuse accepting and paying through any means of payment, such as certain credit cards, personal checks, electronic wallets, and any other types of payment methods. We reserve the right to credit You back using the same method as You have previously deposited with, for as long as the method so used allows.
7.5
You understand that by accepting a bonus payment offered by Us to You, You are bound by the rules and regulations of Our Bonus Policy.
7.6
We may, at any time, set off any positive balances in Your Player Account against any amount owed by You to Us. By way of example, in the event that following the settlement of a bet in Your Player Account a resettlement is required, REELIO shall be entitled to deduct from Your Player Account any required amount of money.
7.7
All payments into Your Player Account must be from a single payment source, such as a debit card or charge card, on which You are the named account holder. Deposit limits may apply depending on a number of parameters.
7.8
We reserve the right to charge you administrative fees during your deposits and withdrawals as shall be detailed in the “Cashier”.
8. Refund Policy
8.1
No refund can be completed for funds subject to wagering requirements or restrictions.
8.2
A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a Player alleges that another individual (or a minor) has accessed his/her Player Account.
8.3
If Your request for a refund or reverse transaction gives Us grounds to require further verification of Your identity in order to comply with Our legal and/or regulatory obligations or to prevent unlawful or fraudulent behavior, We may withhold any refund or reverse transaction until Your identity has been verified in accordance with applicable law. Such circumstances which may require Us to perform such further identity checks include (but are not necessarily limited to) where: (i) You request that a refund be made via a different payment than that used for making deposits to Your account; or (ii) there are reasonable grounds to suggest that a Player Account User has not set up the Player Account on his/her own behalf (and has done so on behalf of someone else, i.e. a third party). When conducting the identity checks referred to in this Section [8.3], We shall require such additional verification as is permitted under applicable law to ensure that Our legal and regulatory obligations are satisfied. In the event that You fail to satisfy Our requirements for further verification of Your identity, We shall take such steps as We are required to take to ensure that We comply with Our legal and regulatory obligations. This may require Us to refuse Your request for a refund or reverse a transaction and close Your Account. This could result in a forfeiture of funds. You may not be entitled to appeal such action, except where such right of appeal is required by applicable law in the country or state in which You live and this is not prevented by Our own legal and regulatory obligations.
8.4
Notwithstanding anything else in the Refund Policy, Bonus Policy, or any additional terms or rules which govern the provision of any gambling promotion to You, You shall not be prevented from withdrawing.
(i)
Your deposit balance,
(ii)
winnings from wagers made with funds in that deposit balance; and
(iii)
winnings from any bonus which are not subject to wagering requirements or restrictions (or for which wagering requirements or restrictions have been satisfied), except where We are required to prevent such withdrawal of funds in order to comply with Our legal and regulatory obligations (including anti-money laundering requirements).
9. Complaints
9.1
If You have a complaint, You can contact us via email or Live Chat.
9.2
We will use our best efforts to resolve a reported matter promptly. Complaints will be escalated internally according to the urgency and nature of the complaint, and once a solution has been identified it will be made known to You immediately.
9.3
If You have a query with regard to any transaction, You may also contact Us with details of the query. We will review any queried or disputed transactions. Our judgment is final.
9.4
If for some reason You are not satisfied with the resolution of Your complaint by Us, You can complain to either our appointed ADR service or the Malta Gaming Authority. Contact details for the MGA are as follows: Address: Suite 1, Level 3, TG Complex, Brewery Street, Mriehel, Birkirkara BKR 3000, Malta Telephone Number: +356 21316590/1/3/4 Email: support.mga@mga.org.mt
9.5
The maximum time frame by which REELIO shall reply to a player complaint – the outcome of the complaint is to be communicated within 10 days from the date on which the complaint is received, provided that in certain cases this can be extended by a further 10 days.
10. NO WARRANTY
THE RVG GAME, INTERACTIVE SYSTEM, AND THE SITE AND MOBILE CONTENT ARE PROVIDED “AS IS”. WE MAKE NO WARRANTY OR REPRESENTATION, WHETHER EXPRESS OR IMPLIED (WHETHER BY LAW, STATUTE, OR OTHERWISE), INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, COMPLETENESS, OR ACCURACY OF THE RVG GAME, INTERACTIVE SYSTEM, OR THE SITE AND MOBILE CONTENT, OR INFRINGEMENT OF APPLICABLE LAWS AND REGULATION.
WE MAKE NO WARRANTY THAT THE RVG GAME, INTERACTIVE SYSTEM, AND THE SITE AND MOBILE CONTENT WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SOFTWARE OR THE SERVER, OR THE MOBILE DEVICE, THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR BUGS OR REPRESENTS THE FULL FUNCTIONALITY, ACCURACY, RELIABILITY OF THE MATERIALS OR AS TO RESULTS OR THE ACCURACY OF ANY INFORMATION OBTAINED BY YOU THROUGH REELIO SERVICES.
IN THE EVENT OF SYSTEMS OR COMMUNICATIONS ERRORS, BUGS OR VIRUSES RELATING TO ACCOUNT SETTLEMENT OR OTHER ELEMENTS OF REELIO SERVICES OR INTERACTIVE SYSTEM OR RESULTING IN LOSS OF DATA, WINNINGS OR BONUSES ANYTHING ANALOGOUS THERETO BY YOU OR ANY DAMAGE TO YOUR COMPUTER EQUIPMENT OR SOFTWARE, OR MOBILE DEVICE, WE SHALL IN NO WAY BE LIABLE TO YOU AND WE RESERVE THE RIGHT TO VOID ALL RVG GAMES IN QUESTION, VOID ANY PAYMENTS, VOID ANY BONUSES AND TAKE ANY OTHER ACTION TO CORRECT SUCH ERRORS SAVE THAT WE ARE NOT REQUIRED TO PROVIDE ANY BACKUP NETWORK AND/OR SYSTEMS OR SIMILAR SERVICES.
IN THE EVENT OF SYSTEMS OR COMMUNICATIONS ERRORS, BUGS OR VIRUSES RELATING TO ACCOUNT SETTLEMENT OR OTHER ELEMENTS OF REELIO SERVICES AND/OR INTERACTIVE SYSTEM, RESULTS IN YOU RECEIVING ANY WINNINGS, BONUSES AND/OR YOU GENERATE ANY ADDITIONAL WINNINGS FROM SUCH WINNINGS AND/OR BONUSES WHICH YOU HAVE RECEIVED, WE RESERVE THE RIGHT TO CORRECT THE EFFECT OF SUCH ERRORS, BUGS OR VIRUSES, INCLUDING WITHOUT LIMITATION BY:
(1)
VOIDING THE WINNINGS AND/OR BONUSES AND/OR ANY ADDITIONAL WINNINGS GENERATED FROM SUCH WINNINGS AND/OR BONUSES;
(2)
DEDUCTING THE WINNINGS AND/OR BONUSES AND/OR ANY ADDITIONAL WINNINGS GENERATED FROM SUCH WINNINGS AND/OR BONUSES FROM YOUR PLAYER ACCOUNT; AND/OR
(3)
SET OFF THE WINNINGS AND/OR BONUSES AND/OR ANY ADDITIONAL WINNINGS GENERATED FROM SUCH WINNINGS AND/OR BONUSES AGAINST ANY MONEY OWED TO YOU BY REELIO.
WE SHALL NOT BE LIABLE FOR ANY ACTS OR OMISSIONS MADE BY YOUR INTERNET SERVICE PROVIDER, OR MOBILE DEVICE COMPANY, OR OTHER THIRD PARTY WITH WHOM YOU HAVE CONTRACTED TO GAIN ACCESS TO THE SERVER THAT HOSTS REELIO SERVICES.
11. Limitation of Liability
11.1
You hereby acknowledge and agree that betting might result in losing monies and that all losses incurred by You as a result of betting via REELIO Services will be Your sole responsibility.
11.2
Your decision to use REELIO Services is made at your own discretion and risk.
11.3
We shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with Your use of REELIO Services whether direct or indirect, including, without limitation, damage for loss of business, loss of profits, business interruption, loss of business information, or any other pecuniary or consequential loss (even where We have been notified by you of the possibility of such loss or damage).
11.4
We shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with Your use, of any link used in connection with REELIO Services. We are not responsible for the content of any linked sites.
11.5
You confirm that We shall not be liable to you or any third party for any modification to, suspension of, or discontinuance of REELIO Services.
11.6
Without derogating from Section 10, You agree that in the event that the Interactive System or REELIO Services fail to operate correctly as a result of, but not limited to, any delay or interruption in operation or transmission, any loss or corruption of data or communication or lines failure, any person’s misuse of REELIO Services or their contents or any error or omission in content or any other factors beyond Our control:
a.
REELIO will not be responsible for any loss, including loss of winnings, that may result; and REELIO won't be liable for any misfortune, including loss of rewards, that might result; and
b.
If any such errors result in an increase in winnings owed or paid to You, You shall not be entitled to the winnings falling within such increase. You shall immediately inform REELIO of the error and shall repay any winnings credited to Your Player Account in error to REELIO (as directed by REELIO) or REELIO may, at its discretion, deduct an amount equal to those winnings from Your Player Account or set off such amount against any money owed to You by REELIO.
12. Miscarried and aborted games, Errors
12.1
In the event of a game, bet, or system malfunction, all bets and/or wagers will be void.
12.2
In the event a game or bet is started but miscarries because of a failure of the system, REELIO shall refund the amount wagered in the game or the bet, as applicable, to You by crediting it to the Your Player Account or, if the account no longer exists, by paying it to You in an approved manner; and if You have an accrued credit at the time the game miscarried, credit to Your Player Account the monetary value of the credit, or if the account no longer exists, pay it to You in an approved manner.
12.3
If REELIO mistakenly credits You with winnings that do not belong to You, whether due to a technical or human error or error in the published pay tables or gaming software or otherwise, the amount will remain property of REELIO and the amount will be transferred from Your Player Account. If prior to REELIO becoming aware of the error You have withdrawn funds that do not belong to You, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by You to REELIO. In the event of incorrect crediting, You are obliged to notify REELIO immediately by email.
13. Indemnity
13.1
You agree to fully indemnify, defend and hold Us, and Our officers, directors, employees, agents, contractors, and suppliers, harmless, from and against all claims, liabilities, damages, losses, costs, and expenses, including legal fees, arising out of any breach of this Agreement by You, and any other liabilities arising out of Your use of REELIO Services or use by any other person accessing REELIO Services using Your User identification, whether such use is with or without Your knowledge and/or express authorization.
13.2
In addition to any other remedy available, if you breach any of these terms and conditions of this Agreement or REELIO has reasonable grounds for suspecting that You have breached the terms and conditions of this Agreement, in addition to any other remedies available to REELIO, Your winnings may be forfeited at the discretion of REELIO and REELIO may retain any positive balance then existing in Your Player Account on account of any damages or other amounts owed by You to REELIO pending investigation and/or the conclusion of any legal proceedings. Failure to comply with this Agreement may also result in disqualification, Player Account closure, and/or legal action being taken against You.
14. Changes to the Agreement
14.1
We reserve the right to change these Terms of Service, the Games Rules, Bonus Policy, and Withdrawal Policy at any time, so we encourage you to re-visit this page frequently to be updated of any amendments to these terms. We will provide prior notice to you through your account of substantial changes of these Terms of Service (and any related terms) and/or we will send you an email regarding such changes to the email address linked to your account. Such substantial changes will take effect seven (7) days after such notice was provided on any of the above-mentioned methods. the player must re-confirm acceptance before the changes come into effect. Players shall not be allowed to play unless they accept the new terms and conditions, but shall be allowed to withdraw their deposits. Otherwise, all other changes to these Terms of Service are effective as of the stated “Last Revised” date, and your continued use of the Services after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes.
14.2
If you disagree with the changes made to this Agreement and/or to the Privacy Policy, the Games Rules, the Bonus Policy, and the Withdrawal Policy, you should immediately cease all activity in Your Player Account including using REELIO Services, close your Player Account and request that We unsubscribe you from all correspondence from REELIO Services.
15. Chat Feature
15.1
As part of your use of REELIO Services We may provide you with a chat facility which is moderated and subject to controls. We reserve the right to review the chat and to keep a record of all statements made on such facility. Your use of the chat facility should be for recreational and socializing purposes and is subject to the following rules:
15.1.1
You shall not make any statements that are sexually explicit or grossly offensive, including expressions of bigotry, racism, hatred, or profanity.
15.1.2
You shall not make statements that are abusive, defamatory or harassing, or insulting to the operators of REELIO Services.
15.1.3
You shall not make statements that advertise, promote, or otherwise relate to any other online entities.
15.1.4
You shall not make statements about REELIO, REELIO Services, or any other Internet site(s) connected to REELIO that are untrue and/or malicious and/or damaging to REELIO.
15.1.5
You shall not collude through the chat rooms or separate chats.
15.2
In the event of Your breaching any of the above provisions relating to the chat facility, REELIO shall have the right to immediately terminate Your Player Account. Upon such termination, REELIO shall refund to You any withdrawable funds which may be in Your Player Account over and above any amount which may be owing to Us at such time (if any). The Chat room functionality may be removed by REELIO should it be abused.
PLEASE NOTE:
When using the chat facility any personally identifiable information that You submit, can be read, collected, or used by REELIO, and REELIO is not and shall not be responsible for the personally identifiable information that You choose to submit via the chat facility. Suspicious chats will be reported to the appropriate authorities.
16. Miscellaneous
16.1
Before a prize will be paid on any winning RVG Game, it must be validated according to this Agreement and the rules and procedures set by REELIO. We reserve the right to make the sole and final decision as to the RVG Game’s winning status and Our decision will be final, binding, and not subject to appeal.
16.2
We may, at Our sole discretion, refuse to register and provide a Player Account to any individual or close a Player Account, and to limit or refuse a wager. Subject to the provisions of this Agreement, in the event a Player Account is closed or refused, We shall honor the contractual obligations already entered into.
16.3
By signing this Agreement and ticking the appropriate box upon registration You hereby agree to receive any communications or advertising from REELIO regarding its services or products including by electronic mail and SMS. Should You wish to “opt-out” of receiving communication from us at any time please let us know by sending a blank message with the word “remove” to hodlent@proton.me
16.4
We reserve the right to suspend, change, modify, add or remove any RVG Game(s) used by REELIO Services without any prior notice to Our Players and with immediate effect. We shall not be liable for any loss suffered by You resulting from any changes made and You shall have no claims against REELIO in such regard.
16.5
We reserve the right to offer, from time to time, bonuses and/or promotions and special offers and that any such offer will be subject to its own rules and conditions. We reserve the right to withdraw any of these special offers and bonuses at any time. In the event that REELIO believes a user of REELIO Services is abusing or attempting to abuse a bonus or other promotion or is likely to benefit through abuse or lack of good faith from a gambling policy adopted by REELIO, then REELIO may, at its sole discretion, deny, withhold. or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user’s access to REELIO Services and/or block that user’s Player Account. In addition, REELIO reserves the right to decline any pending cashout under these conditions.
16.6
You agree that We may, at our sole discretion, assign this Agreement, in whole or in part, to any third party or person upon prior notice to you, and you will be deemed as having given you to consent to such assignment if You continue using REELIO Services following receipt of such notice.
16.7
You understand that you will receive electronic communications from us, posted via the REELIO group Limited Services and/or sent to you via e-mail. All such communications will be considered “in writing” and will be considered received by you after 4 business days, whether you have actually received them or not.
16.8
The enforceability or validity of any part of this Agreement shall not affect the validity and enforceability of the remainder of this Agreement.
16.9
This Agreement contains the entire agreement between You and Us relating to the use of REELIO group Limited Services.
16.10
This Agreement has been drafted in the English language. In the event of any discrepancy between the meanings of any translated versions of this Agreement and the English language version, the meaning of the English language version shall prevail.
16.11
No waiver by Us of any terms of this Agreement shall be construed as a waiver of any preceding or succeeding breach of any terms of this Agreement.
16.12
Unless otherwise expressly stated, nothing in this Agreement shall create or confer any rights or any other benefits to third parties
16.13
Nothing in this Agreement shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship, or any other form of joint enterprise between You and Us.
17. Governing law
This Agreement shall be governed by, and interpreted in accordance with, the laws of Malta you irrevocably submit, for Our benefit, to the exclusive jurisdiction of the courts of Malta to settle any disputes (including claims for set off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation or performance of, or the legal relationships established by, this Agreement or otherwise arising in connection with this Agreement.
18. GENERAL SPORT BETTING TERMS
18.1
These Betting Rules are inseparably linked to our Terms & Conditions, of which they form a part, and acceptance of these Betting Rules is a prerequisite to account registration. Any capitalized terms used herein which are not defined shall take their meaning from the Terms & Conditions.
18.2
The minimum amount you may wager on our sports betting products is $1. Your maximum amount for a bet differs between sports, leagues, and bets. You will see the exact value specified in the field where you enter the stake amount when placing a bet. We make no guarantee that any bet placed within or for the maximum stake shall be accepted.
18.3
We reserve the right to refuse the whole or any part of any bet request for any reason and at our sole discretion. Individual bet requests may be reviewed and an alternative price or stake offered at our sole discretion.
18.4
We accept bets made online. Bets are not accepted in any other form (email, telephone, fax, etc.) and if received will be void, win or lose.
18.5
We reserve the right to refuse/cancel any bet or part of a bet before the game starts and to make ambiguous bets void, without providing any justification.
18.6
Customers cannot cancel or change a bet once the bet has been placed and confirmed unless management approves said cancellation.
18.7
Bets will be accepted up to the advertised start time. If a bet is inadvertently accepted which includes an event after its start time, unless it is a live-betting event, the match/bet will be treated as a non-runner.
18.8
Irrespective of which betting odds format you select for odds to be shown in your customer account, all bets will be settled based on American odds.
18.9
Where we have reason to believe that a bet is placed after the outcome of an event is known or after the selected participant or team has gained a material advantage (e.g. a score, sending off, etc.) we reserve the right to void the bet, win or lose.
18.10
We reserve the right to cancel any bets from customers who place money on an event where they are in any way involved, as participants, referees, coaches, etc.
18.11
We reserve the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred:
(i)
the integrity of the event has been called into question or
(ii)
match rigging has taken place. Evidence may be based on the size, volumes, or pattern of bets placed with REELIO group Limited across any or all of our betting channels.
18.12
When an event is canceled, all related bets will be void automatically and accounts refunded.
18.13
If any match is abandoned due to injury, bad weather, crowd trouble, etc. all bets that have already been settled up until the time of abandonment will stand. For example: If a football match is abandoned in the second half, all bets involving the 1st half will stand. What’s more, if there has been a goal scored, the “first goal scorer” market will stand, but the last and any time goal scorer bets will be void. For tennis: if a player retires injured in the 3rd set, all bets to win the 1st and 2nd sets will stand.
18.14
We do not accept any responsibility for typing, human or palpable errors, which lead to obvious price errors. In such cases, all bets will be deemed void.
18.15
Multiple bets that combine different selections within the same event are not accepted where the outcome of one affects or is affected by the other. If such a bet is taken in error, the bet will be canceled.
18.16
We offer you the ability to bet in play on a variety of global sporting events and while we do make every effort to ensure all live betting information is accurate, there may be situations where such information is incorrect, due to delays or otherwise. When checking live betting odds, live event start times, or any other live event markets, please be aware that such information is provided as a guide only and we accept no liability for the outcome of any inaccuracies which may occur. It is the sole responsibility of the customer to check such information is accurate at the time of publication.
18.17
The official result is final for settlement purposes except where specific rules state the contrary. The podium position in Grand Prix racing, the medal ceremony in athletics, and any similar official ceremony or presentation in other sports are to be treated as the official result.
18.18
Winnings will be credited to the customer’s account following confirmation of the final result.
18.19
We reserve the right to void any or all bets made by any person or group of persons acting in an attempt to defraud us.
18.20
We reserve the right to void any bet that may have been accepted when the account did not have sufficient funds to cover the bet. If an account has insufficient funds as a result of a deposit that has been canceled by the payment processing party, we reserve the right to cancel any bet that may have been accepted retroactively.
19. LIMITATIONS ON YOUR WINNINGS ON SPORTS BETTING
Unless stated in any promotion terms the following will apply to your bets on our sports products or services:
19.1
For the purposes of this Section 19, the maximum winnings from sports betting are exclusive of the stake which you place.
19.2
Subject to Section 19.5, the maximum amount of winnings which is payable to you with respect to any bet on our sports products and services is $100,000 (one hundred thousand United States Dollars) (the “Maximum Win Per Bet”). By way of example, if you win $120,000 (one hundred and twenty thousand United States Dollars) on a bet on our sports products and services (without the application of the Maximum Win Per Bet cap), the actual winnings credited to your Player Account will be capped at $100,000 (one hundred thousand United States Dollars).
19.3
The maximum amount of winnings that is payable to you with respect to bets on our sports products and services in any calendar month is $100,000 (one hundred thousand United States Dollars) (“Maximum Winnings Per Month”). By way of example, if you win $120,000 (one hundred and twenty thousand United States Dollars) on a bet or series of bets on our sports products and services (without the application of any cap on winnings) in a particular calendar month, the maximum winnings on such bets credited to your Player Account will be capped at $100,000 (one hundred thousand United States Dollars).
19.4
Notwithstanding Sections 19.2 and 19.3, we reserve the right not to accept any bet if the winnings for such bet will cause the Maximum Win Per Bet and/or Maximum Winnings Per Month limits to be exceeded.
19.5
If we reasonably believe that you are acting together with another player or group of players in placing bets on our sports products or services containing the same or related selections on a particular event(s), we shall be entitled to apply the Maximum Win Per Bet and the Maximum Winnings Per Month caps to the aggregate of the winnings from the relevant bets placed by you and the other players, whom we reasonably believe to be acting together, as if such bets were placed by you alone rather than applying the Maximum Win Per Bet and Maximum Winnings Per Month caps separately to the winnings of each individual player.
19.6
If you have placed several identical bets (single bets or combination bets, single or multiple) and the winnings exceed the Maximum Winnings Per Month, we may reduce the stakes that you have placed on these bets so that the winnings are within such limits.
20. LIST OF PROHIBITED COUNTRIES
We’re unable to accept accounts or offer any of our products or services to clients residing in any other country except for .
21. REGISTRATION PROCESS (KYC)
As part of the registration process, we may supply your information details to authorized credit reference agencies to confirm your identity and payment details. You agree that we may process such information in connection with your registration.
Full Name:
Driving License, Passport, or National Identity Card.
Address:
Utility Bill or Bank Statement.
Payment Details:
This will depend on the method used.
Credit card:
First 6 and last 4 digits showing only the front and back of the card (cover middle digits and CVV number).
Bank statement – as proof of ownership of your bank account
IBAN & BIC
Proof of ownership (Interac/Paysafe) account:
Account number and Email address